"What you recognize gets repeated. That cook who made really good fried chicken...you can bet they're going to continue to do that. There'll be a magnifying effect because the other cooks around them will hear about it. They're going to know this is what gets appreciated and noticed, so the overall business performance improves."
Our guest, Monica Rothgery, is the former COO of KFC in the United States, an electric keynote speaker, and author of her new book, Lessons from the Drive-Thru, where she sheds her insights on authentic leadership, transformative perspective, and unwavering perseverance in the face of the unexpected. In this episode, she talks about her colorful career journey and the importance of prioritizing recognition in every season, whether for yourself or your team members.
