Future-Proofing Tips for Women in CX: Webinar Resource Kit

Automation, shifting consumer expectations, and increasingly high-level AI solutions are pushing the customer contact industry to the precipice of remarkable transformation. As we continuously navigate the unprecedented, many women are left to question: How do I stay relevant and competitive? Where are my learning gaps? How can I adapt my role in an ever-demanding tech-saturated world?

Genesys, a renowned CX solutions provider, partnered with CCWomen to facilitate a conversation on how women leaders could sharpen future-relevant skills and thrive amid disruption.

As respective subject matter experts, our panelists shared their CX career journeys and how technology like AI nurtured their adaptability—a vital skill in a landscape that requires great resilience. Download now to read their insights: